Municipal Simple Language Program

(V.D.03) Education

The Municipal Simple Language Program was created on November 11, 2019, from the Decree No. 59,067, with the objective of simplifying the language of the City Hall so that it becomes accessible to the entire population. The Program is one of the (011) initiatives. lab, innovation laboratory in the government of the Municipality of São Paulo, which is part of the Municipal Department for Innovation and Technology.

The program is divided into the following fronts:
1. Train City Hall public servants to communicate in a more simple, through face-to-face and remote workshops with its own methodology;
2. Mobilize and disseminate the Simple Language agenda in the City Hall to strengthen the importance of the theme, through participation in events, forums, and congresses in São Paulo or through Brazil;
3. Simplify public documents so that anyone can find, understand, and use information.

Information transmitted by the Municipal Public Administration, through projects and simplification mentorships with City Hall teams. In Brazil, 3 out of 10 Brazilian men and women aged between 15 and 64 are illiterate functional. At the same time, in the city of São Paulo alone, 1 in every 5 inhabitants of the city does not have formal education or complete primary education – out of a total of almost 3 million people. It is from this scenario and from a study carried out throughout 2019 that the Program began to be thought of at the City Hall of São Paulo. We inspired 3 initiatives on the topic. Currently, the Simple Language Municipal Program continues to develop projects with different bodies internal and external to the Municipality of São Paulo to reach more servers and public servants.

Official Name of Signatory

City of Sao Paulo

Delegation

Brazil

Website of the Signatory

Name of the person presenting the Good Practice

Lucas Roberto Paredes Santos

Position/Job Title of person presenting the Good Practice

Assessor International Relations

Aim of the Good Practice

Program with the aim of simplifying the language of the City Hall so that it becomes accessible to the entire population. The innovation is in the creation of a language improvement methodology with the objective of overcome communication barriers with the population. Improving the offer of services in order to promote social inclusion. Furthermore, the Program was the first public policy in Brazil on theme.

Target Group of the Good Practice

Servers

Implementation period

The program has continuous activities since its creation on November 11, 2019 (through the Decree No. 59,067).

Consistency over time

Perennial

Evaluation of the Good Practice

The Program monitors indicators periodically, in addition to collecting assessments of participants who support the constant improvement of the developed methodology. Since its inception, the Program has achieved: ● 30 face-to-face workshops; ● Training of more than 8,000 male and female servants from all regions of Brazil; ● Simplification of 9 documents and 2 specific municipal regulations; ● More than 22,000 people enrolled in the distance learning course; For more indicators, see Institutional Report (011). lab at: https://011lab.prefeitura.sp.gov.br/transparenciahttps://011lab.prefeitura.sp.gov.br/transparencia

Key stakeholders and partnerships

Departments and other bodies of the municipal administration; Municipal, state and federal agencies for all over Brazil.

Link for more information